Our Support
PCL Direct works closely with the Dealer channel to provide them with the opportunity to add an additional printer
line to their portfolio, at an affordable price and with the assurance of our on-going support.
Dedicated Warranty Portal
This easy to access resource is the easiest way for Dealers to raise support tickets and track progress, with full visibility for our
Technical team.
The Human Touch
Our friendly Sales Admin team is also on hand every day via phone or email to assist with queries and provide updates.
If a more urgent or technical issue arises, we’ll ensure the right support is arranged, whether that’s a call with a technician, a Teams meeting, or even a site visit, with follow-up where needed.
Eco Direct Support Portal
Dealers working with our Eco Direct range benefit from a dedicated Eco Direct Support Portal, which not only allows
ticket submission but also provides access to service manuals, firmware, parts manuals, brochures, drivers, and warranty procedures — all in one place.